328 Privacy Policy — How We Protect Your Information
User privacy is a priority at 328. This policy clearly outlines what information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
By using the 328 platform, you agree to this privacy policy. Please read this document carefully in full.
Information We Collect
328 collects several categories of information to enable the platform to operate safely and efficiently for users in Malaysia. The following are the types of information that may be collected when you use our services:
Account Information
During registration, you will be asked to provide your full name, phone number, email address, and identity verification details. This information is used to create and verify your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), 328 retains transaction records and registered payment account details. We do not store full card numbers — only the information necessary to verify account ownership.
Device & Browser Information
We collect technical information such as device type, operating system, web browser, IP address, and login session data. This helps us detect suspicious access and improve platform compatibility across different devices.
The 328 platform uses cookies and similar tracking technologies to record session activity, language preferences, and navigation behaviour within the platform.
These cookies are not used to collect sensitive personal information. You can manage your cookie settings through your browser, though some platform features may be affected if cookies are fully disabled.
How We Use Your Information
The information collected is used to process registrations, verify identity, handle financial transactions in RM, provide access to games and betting services, and ensure the security of your account. Without this information, the service cannot operate safely.
Usage data and technical information are analysed in aggregate to understand how users interact with the 328 platform, identify technical issues, and make improvements to the interface and overall user experience.
User information is used to detect and prevent fraud, unlawful activity, and unauthorised access, as well as to meet applicable legal compliance requirements in Malaysia, including identity verification and transaction reporting obligations.
We use your contact information to send important account notifications, service updates, and relevant bonus or promotional communications. You can manage your communication preferences through your account settings.
Data Storage & Security
328 employs appropriate technical and organisational security measures to protect users' personal information against unauthorised access, disclosure, alteration, or accidental destruction.
All data transmitted between your device and 328 servers is encrypted using industry-standard security protocols (SSL/TLS). This means your account information, session data, and transaction details cannot be intercepted in transit.
Users' personal information is stored on servers protected by strict access controls. Only authorised personnel with a legitimate business need may access user data, and they are bound by confidentiality obligations.
Data retention periods depend on the purpose of collection and applicable legal requirements. Data that is no longer needed will be deleted or anonymised in accordance with our data management procedures.
Sharing Information with Third Parties
328 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, there are limited situations where information sharing may occur:
- Payment service providers — to securely process deposits and withdrawals in RM.
- Legal compliance — when required by law, court order, or a relevant regulatory authority in Malaysia.
- Fraud Prevention — with approved security partners for the purpose of detecting and preventing fraudulent activity or money laundering.
All third parties involved in processing 328 user data are required to meet equivalent data protection standards and are not permitted to use that information for any other purpose.
User Rights & How to Contact Us
As a 328 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Submit your request via our support email and it will be processed within a reasonable timeframe.
If the information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings on the 328 platform.
You may request account closure and deletion of your personal information by contacting our support team. Please note that certain data may need to be retained for a specified period to meet legal requirements or prevent fraud before it can be permanently deleted.
Contact the 328 Privacy Team
For any enquiries, requests, or complaints relating to privacy and data protection, please contact us:
We will respond within a reasonable timeframe. For general enquiries about the platform, you can also refer to our help section.
328 reserves the right to update this privacy policy from time to time to reflect changes in operations, legislation, or industry practices. Material changes will be communicated via in-platform notifications. Continued use of the 328 platform after any changes constitutes acceptance of the updated policy.